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We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. To be eligible for a return for any of these reasons: * The product is defective or damaged. * You received the wrong product. * You changed your mind about the product. your item must be in the same condition that you received it, unopened or unused, with factory stamp, and in its original packaging. maybe You’ll also need the receipt or proof of purchase from our store. To start a return, you can contact us at ( xoxo.cosmetics.eg@gmail.com ). or submit a contact request from this link ( Contact Us ), If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Exceptions / non-returnable items Unfortunately, we cannot accept returns on sale items or gifts. Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not, within 3 working days from receiving your return. If approved; you will receive a voucher to place another order as a refund by same value of your return (excluding the shipping cost If the product is not damaged or defected).