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We have a 14-day return policy, which means you have 14 days after receiving your product to request a return.

To be eligible for a product return for any of these reasons:

* The product is defective or damaged. * You have received the wrong product. * You change your mind about the product.
Your product to be returned must be in the same condition you received it, unopened or unused, with factory seal, and in its original packaging. You may also need a receipt or proof of purchase from our store.
To start a refund, you can email us at (xoxo.cosmetics.eg@gmail.com). Or send a contact request through this link (contact us) or call us at +201006422343
Our service representative will respond to you and review the status of your return request, and if your return is accepted, we will send you all instructions on how and where to send your package.

Damages and issues
Please inspect your order upon receipt and contact us immediately if the product is defective, damaged, or if you receive the wrong product, so that we can assess and correct the problem immediately.

Exceptions / Non-returnable items
Unfortunately, we cannot accept returns on products that are eligible for offers, discounts, or gifts.

Substitution
The quickest way to ensure you get what you want is to return the item you have, and once your return is accepted, make a separate purchase for the new item.

Refunds
We will notify you as soon as we receive and inspect the returned product, and we will inform you if a refund has been approved or not according to the condition of the returned product and that it is in compliance with the return conditions, and within 3 working days of receiving the return. and if approved; You will receive a purchase voucher or a refund with a bank transfer of the same value as the returned product (excluding the shipping cost if the product is not damaged or defective or you received the wrong product only, but if the reason is that you changed your mind about the product, the value of shipping expenses will not be refunded)​